Management and Supervisory Training
The Great Outdoors
Consultants - The Team.
Director, Susan Lock, has immersed
herself in Training and Development since 1983 when she founded Key
Consultants. Susan has been a life long learner and has an MA in
Management Learning from Lancaster University, qualifications in NLP,
Life Skills Coaching, psychometric testing and is a Member of the CIPD.
Susan’s particular interests are in developing leaders and managers
through the generation of a greater awareness of their personality and
communication preferences and their interpersonal skills. Her training
and development experience has taken her across Europe and most recently
to Sweden, Bangkok and Russia.
Prior to forming Key Consultants Susan was
employed by British Airways as a Trainer then moved into Industrial
Relations and finished her career with the airline as Personnel Manager
for Flight Crew.
Liz Gibson has been a Learning &
Development Consultant for over 25 years and prior to that she worked
for British Airways in Training & Development. Her professional
qualifications include Chartered MCIPD, Master Practitioner in Neuro-Linguistic
Programming (NLP), qualified practitioner of the Myers Briggs Type
Indicator (MBTI) and a Diploma in Business Coaching. Liz provides
training services from training needs analysis, through design and
delivery, to on-going support and coaching of programmes. Her main
emphasis is on interpersonal skills training for Management and Personal
Development Liz is married with two children and in her spare time
enjoys singing and performing in musicals, playing her clarinet in a
local band, sailing, playing golf and acting as crew for a Tiger Moth
Steve Goodwill has been a trainer and consultant for over twenty
years, specialising in the development of interpersonal skills such as
Leadership, Influencing, Team Working, Negotiations and Problem Solving.
Steve has worked with all levels of Management from Board members to
Supervisors and with front line operators. He has worked with a variety
of companies and with the NHS and other public organisations, in the UK,
Europe and the Far East. His career has included commissioned service in
the Royal Marines, Development Training, Systems Consultancy and
Operations Management. Steve has developed a number of long term modular
programmes with some major organisations, where the "little and
often" approach to learning has proved very effective. He is
particularly interested in the effective and ethical uses of the
outdoors in development training and has written two books on the
subject. In his spare time he enjoys family time, outdoor activities and
coaching junior rugby.
Associate, Pauline Graystone
has worked as a management consultant for over 20 years in both the
public and private sector. Her background was in Human Resources where
she managed the HR function for a major telecommunications organisation
before specialising in training and management development. During this
time she also studied for an MBA at Henley. Her training and development
experience has taken her across Europe and the US. And most recently she
has been training in the European institutions in Brussels and for a
major manufacturer in the UK. She focuses mainly on Communication
skills. She run courses on Presentation skills, Assertiveness,
Influencing and teambuilding. She also specialises on assessment and
development having designed and run assessment centres for managers of
She is married, lives near Brussels and has two
Annelise Cruickshank, has
worked as a management and HR Consultant for the last 15 years. Her
particular interests lie in the assessment and development of
individuals and teams in organisations going through the change process
and in the design of selection methods and assessment tools that are
valid and efficient. More recently she has also been working as a
business and executive coach.
background is in Business Studies and Human Resource Management and she
is currently undertaking a Masters Degree in Coaching and Development.
Her early organisational
experience was in the Health Service, where she worked in both HR and
line management roles. In the commercial sector, she has experience in
the Health, Employment Agency, Financial Services, Travel and has
specialised in the Airline Sector for over 17 years.
Previous career history
includes British Airways where she was a Recruitment Manager, and
experience as managing partner of a recruitment consultancy specialising
in travel sector recruitment.
Annelise has participated
in a number of Government Strategic Development Committees and was
heavily involved in setting performance standards for the Airline
Industry in the development of NVQ’s.
Richard West's initial
career was with British Airways where his last two roles were Ground
Services Training Manager and then Head of Customer Relations. Since
1992, he has been involved in the design and delivery of a wide range of
Management and Supervisory training across both Public and Private
sector organisations. Richard specialises in performance management,
including appraisal.coaching and writing skills.
Richard holds an MBA from Bath
University and a Diploma in Management Studies.