Facilitation and Support
The provision of facilitators to work with project teams to assist and support change initiatives
The Learning Company
Assisting organisations map out and move towards a Learning Organisation.
Envisioning and visualisation, mission statements, key result areas, reward systems and intrinsic messages, leadership models, organisation structure, risk, strategic planning and facilitation skills.
Multi cultural communication and valuing diversity at work.
We design and run workshops on the following aspects of the managerial and supervisory role. Some of these areas we combine to form a development programme spanning several months with interim work, which may also include a project undertaken by Action Learning Groups
Styles of Leadership, The Visionary Leader, Flexibility of Leadership, Motivation, Delegation, Objective Setting, and Key Result Areas.
Behavioural Skills for Supervisors
Setting Objectives, Giving Feedback, Handling the Reactions of Others, Teamwork and Meetings, Persuasion, Fact-Finding, Counselling.
Advanced Behavioural Skills for Managers
Awareness of Behaviour, Controlling Behaviour according to circumstances and people, Planning Behaviour; Skill Development in areas of Persuasion, Counselling, Fact-Finding, Meetings and Teamwork, Understanding Management Styles and Options.
Using the Belbin Team Roles Profile and or the Myers Briggs Type Indicator to highlight strengths and blindspots within each individual. Encouraging the valuing of differences for effectiveness within teams. Plus implications for Leadership Style, Communication, Problem Solving.
Teambuilding in Action
Combining traditional style training with outdoor activities to practice and reinforce learning.
Organising, Planning, Leading the Team, Communication, Giving Feedback, Motivation.
Appraisal and Performance Review
Formal Appraisal Interviewing Skills, Objective Setting, Giving Feedback, Effective Questioning, Listening.
Performance Improvement Techniques
How to analyse performance systematically, diagnose problem areas and implement solutions.
Taken from the first informal discussion through to formal disciplinary proceedings giving an overall structure and specific skills practice.
Stages of Problem Solving with specific techniques for dealing with each stage.
Meetings and Teamwork
Chairperson Skills, Controlling Structure and Participation, Agenda and Objective Setting, Group Dynamics and Teamwork.
Communication Circles, Creativity, Brainstorming, Facilitator and Team Leadership Skills.
Influencing and Persuading
Personal Influencing Style, Influencing Networks and Strategies, Identifying Needs and Selling Benefits, Dealing with “Difficult” People.
Recognising Stress in Self and Others, Stress Networks, Coping Strategies.
The Importance of Counselling in the work place, The Skills of Non-Directive Counselling,
Reflecting, Active Listening, Questioning, Non-Verbal Behaviour, The Stages of Counselling.
Recruitment and Selection
The Selection Process, Interview Preparation and Structure, Employee Specification Identifying Competencies, Listening and Behavioural Based Questioning Skills, Interview Skill Practice, Discussion of Other Techniques, Psychometrics, Assessment Centres and Trainability Testing.
Giving and Receiving Feedback
Motivational and Formative, when and how to give it, how to receive and encourage feedback, practice in both giving and receiving.
Managing Self, Quadrant 2 behaviours, effective use of time, identifying the problems, getting control, respecting other peoples' time, how to find time you never had, time management tips, working smarter not harder.
Customer Contact Skills
What is service? Establishing the customer's needs, the initial contact, non-verbal behaviour, establish¬ing rapport, positive attitude, dealing with difficult customers.
Understanding your Customer, Identifying Needs, Communicating on the Appropriate Wavelength, Overcoming Objections, Converting the Prospect into a Sale, Closing Techniques.
Advanced Techniques for Successful Selling
Using NLP (Neuro-Linguistic Programming) to help obtain a specific focus on your client, to establish rapport in minutes and maximise sales potential.
Preparing a Presentation, Overcoming Fear, Assessing Your Audience and the most appropriate aids for your message, Skill Practice in making a presentation.
Selection Interviewing Skills
Question Types and their Effect, Skills for Co-operation, Structuring the Interview, Clarifying Skills, Evaluating the Message both Verbally and Non-verbally.
Persuasion Situations, Objective Setting and Case Preparation, Strategy and Tactics of Negotiation, Causes of Conflict and Conflict Resolution.
Letters, memos, reports, proposals, email protocols, minutes, appropriate language and structure, common problems and errors.
We also cover the following areas of skill development:
Executive Coaching as a development tool is often preferred by Directors and Senior Managers as it offers a totally tailored environment where the development topics, style of learning, format, duration and frequency are determined by the needs of the individual. There is an extremely wide range of skills that lend themselves to one to one coaching. We have worked with Directors, Vice Presidents, Senior Managers on Developing Presentation Skills, Management Skills, Stress Management, Personal Awareness, Handling Difficult Situations.
360 Degree Feedback
We design, administer and deliver one to one feedback for a 360 degree feedback process, with the questionnaire based on your identified competences. We offer this service for single users and teams who wish to better understand their impact and development needs. 360 degree feedback often forms part of the pre learning process for many of our development programmes.
Career Development Workshops
Focusing on individual responsibility for development, career fitness check, identifying key skills, building relationships, developing the current role, presenting a cv.
Personal goals, career paths, stress - the major causes and how to cope, visualisation, energy budget.
Skills for avoiding aggression and submission, conflict resolution strategies, re-negotiating relationships towards satisfactory outcomes.
Interpersonal Skills - Knowing Yourself and Others
Enabling you to see yourself as others see you in business, provides techniques for improving work relationships and making dealings with others more effective.
Basic Instructor Training
Enhancing and using visual aids, small group work, different training techniques, learning styles, group processes and how to manage them.
Training needs analysis, programme design, validation and evaluation, trainer and learner styles, training objectives, lesson plans, content and process work, deciding on and preparing methods and aids.
Advanced Trainer Workshop
Change models, facilitator skills, counselling skills, group dynamics, behavioural skills review covering behaviour analysis, transactional analysis, and neuro-linguistic programming.
Behaviour Analysis Training
Comprehensive understanding of the technique of behaviour analysis, developing the skill of taking behaviour analysis, interpretation of behavioural data and skills of giving reliable, descriptive feedback plus using the behaviour analysis technique for training in its many applications.
The Personal Assistant
The PA's contribution to the management team, understanding basic management skills and their impact on the manager’s job, planning and organising, communication, motivation and delegation.
The Important Role of Support Staff
Your contribution to the team, effective use of time, developing existing skills in planning and organising, communication - how your behaviour affects the result, assertiveness, handling difficult people more effectively.
The importance of communication, methods of communication, communicating effectively, emails, letters, memos, minutes, agendas, reports, messages, telephone, non-verbal communication.
Why you should care about your time, effective use of time, identifying the problem, control, organising yourself and others, handling paper, creating quiet time, dealing with interruptions, how to make time.
Interpersonal Skills Workshop
Confidence building, being assertive, maintaining a positive attitude, improving work relationships, dealing with difficult people.