Key Consultants'
current major clients include:
McCain Foods (GB) Ltd
We are working at many different levels within McCain.
Current initiatives are:
• The design and delivery of a 12 month Senior
Management Development Programme covering aspects of visionary leadership. This
programme incorporates Action Learning Groups as parallel to the training each
individual is involved in a project that enables the workshop content to be
applied to an ongoing business initiative.
• The design and delivery of both Middle Management
and Junior Management Programmes.
• The design and delivery of a Graduate Development
Programme covering aspects of the managerial role.
• The design and delivery of a Chargehand Development
Programme covering essential supervisory skills.
• Various specific initiatives for the enhancement of
team working and change management, a recent example being a workshop that was
run in Moscow for the local team.
• The administration and feedback of a customised 360
degree feedback process for individuals and teams. 360 degree feedback is an
integral part of the Middle and Senior Management Development Programmes.
• The provision of a series of ‘open’ courses and
distance learning materials
SAS Ground Services Ltd
‘Fundamentals for Managing’ workshop for
Operational Team Leaders and Supervisors cross the UK.
Train the Trainer workshops for the large team
of technical trainers enhancing their relationship, creativity and coaching
skills.
Design and running of a
programme comprising 2 x two day workshops for 168 leaders and managers with
participants from across the World. We also ran the programme in Bangkok and
Sweden.
Scandinavian Airlines
A series of workshops for the
development of Sales Skills.
We also worked with SAS on developing and delivering a
variety of workshops covering Management skills, Customer Care, Assertiveness,
Teambuilding, Train the Trainer and Project Management.
Faversham House Group
We recently ran workshops on Enhancing Interviewing
Skills.
We also ran a series of workshops on Appraisal Skills
for both Appraisers and Appraisees and an extensive Management Development
Programme with specifically designed Distance Learning Material.
Activities to support and enhance Sales Conferences,
promoting teamwork, change and other conference themes.
Pindar
We recently completed a programme of 5 workshops for
the Sales Team covering Key Sales Skills, Consultative Selling, Key Account
Management and Negotiating.
Pizza Express
We recently worked with a senior team within the group
facilitating the clarification of their Vision and Strategic Planning process.
Past Projects have
included:
South African Airways
We designed and ran training events in:
• Management and Leadership Development
• Presentation Skills
• Customer Contact Skills
• ‘Excellence on the Telephone’.
• Writing Skills
• Management Skills
• Negotiating Skills. This was a challenging event
with 36 multi lingual delegates with role plays being conducted in French,
Dutch, German and English.
• Telephone Sales
Cumbria Contract Services
We designed and delivered a Management Development
Programme for 120 Leaders and Managers commencing with the Board and cascading
through all management levels. This project spanned 18 months.
Surrey Police
The design and running of training events in:
• Assertiveness
• ‘Getting your message across’ – a writing
skills course
• ‘Putting your customer first’
• Building effective teams.
Unilever
The design and implementation of a 360 Degree Feedback
process for Medical Doctors.
Design and facilitation of various Teambuilding
initiatives for the Occupational Health team
Alitalia
We designed and ran a series of workshops for various
departments within Alitalia. These workshops covered Appraisal Skills, People
Management, Leadership, and Time Management
Nortel Networks Limited
We provided trainers/facilitators for a number of core
corporate programmes, which were delivered across Europe.
We also designed and delivered ‘one off’
interventions, for example a Customer Service programme for 350 staff including
the provision of distance learning materials and coaching packs.
Executive Coaching for Vice Presidents in Presentation
Skills has been another facet of our work within Nortel.
Eicon Technology
For this hi-tech computer company we provided a series
of training workshops across Europe. These included Customer Care, Strategic
Selling, Maximising business over the Telephone, Presentation Skills, Selection
Skills and Leadership.
Urenco
We ran two workshops for the Executive Team and
supported their development with a coaching initiative.
We delivered a Leadership’ programme for 140 staff
spanning the corporate structure. This programme focused on Leadership,
Motivation and Coaching Skills.
We ran a series of Teambuilding Workshops for Shift
Teams.
We designed and produced materials for a workshop for
Acting Team Leaders and trained their Line Managers in the delivery of the
Workshop
Global Crossing
We designed and delivered their ‘Masterclass in
Management’ series. We were involved in a variety of interventions including
Workshops, Distance Learning and Executive Coaching.
Lucent Technology
We ran a series of workshops covering Presentation
Skills (both intermediate and advanced), Negotiation, Influencing and
Assertiveness, Teambuilding and Problem Solving. These workshops were delivered
throughout Europe.
Mobil Oil Limited
We trained the paramedics from the Mobil Oil and
British Gas North Sea platforms in Counselling Skills and Stress Management.
We worked for Mobil Oil as Organisational Development
Consultants for 18 months, facilitating a major change programme. We were
involved in a training initiative with their Maintenance and Production
Supervisors and Managers. This covered a complete range of management skills
including Listening, Giving and Receiving Feedback, Management of Change,
Teamwork, Persuasion, Counselling and Appraisal
British Airways
Our work with British Airways centered on Teambuilding
Workshops for Managers, Coordinators, Executives and their Sales Team
We ran a Cargo Shift Supervisors Training Programme
which was a 9 day programme for 140 supervisors. Other areas covered for BA have
been Managing Working Relationships, Presentation Skills, Interpersonal Skills
for Operational Trainees and Customer Care Skills for Support Staff.
Homebase
We designed and produced all training materials
including flipcharts, posters, workbooks and training manuals for a Customer
Care initiative for 8,500 staff that also included training the Homebase
training team on content and delivery for the training initiative.
The provision of Train the Trainer workshops
British Nuclear Fuels
We worked with BNFL for many years providing up to 500
training days per annum.
We designed and presented a number of BNFL company
training courses in Fact Finding, Internal Customer Care, Influencing and
Persuading, Middle Management Interpersonal Skills, Interpersonal Skills for
Foremen and Supervisors, Counselling Skills and Building a Positive Image. We
trained a number of BNFL company trainers in the behaviour analysis technique
and group facilitation skills.
Grand Metropolitan Brewing Ltd
We were involved in designing and implementing a
training programme for Regional Directors and Senior Managers in the skills of
Selection, Persuasion and Negotiation.
UniRoyal Chemical
We delivered workshops in Team Building and Enhancing
Personal Effectiveness
Nestlé
We designed and produced all material for a series of
workshops on internal customer care.
Projects have also been undertaken for:
Shell UK
GEC Marconi
British Gas
Air France
KLM
Cathay Pacific
Lufthansa
Fitch Ratings
Molins Ltd.
John Charcol
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